Master Service Agreement, Terms of Use & Privacy Policy

Version: 1.0 – January 2026

Article 1 – Definitions

• System: InvoiceGate POS & E-Invoicing platform.
• Provider: The developing and owning company of InvoiceGate.
• Client: The subscribing business entity using the System.
• National System: The Jordanian National E-Invoicing System issued by the Income and Sales Tax Department (ISTD).

Article 2 – Scope of Agreement

This Agreement governs the legal relationship between the Provider and the Client for the use of InvoiceGate as a Software-as-a-Service (SaaS) solution or locally deployed system, in compliance with the laws and regulations of the Hashemite Kingdom of Jordan.

Article 3 – Compliance with Jordanian National E-Invoicing Regulations

• The System generates invoices compliant with technical specifications issued by ISTD.
• Invoices include QR codes as required by Jordanian regulations.
• When integration is enabled, invoice data is transmitted to the National System.
• Issued invoices cannot be modified after finalization; corrections must be processed through Credit Notes or Debit Notes.
• The Client bears full responsibility for the accuracy of submitted data.

Article 4 – Privacy & Data Protection Policy

4.1 Data Collected

• Business legal and tax information.
• User account details and activity logs.
• Transactional and electronic invoice data.

4.2 Data Security

• Secure database storage environment.
• Role-based access control.
• Password encryption.
• Secure communication protocols (SSL/HTTPS).

4.3 Data Retention

Financial and tax records are retained in accordance with applicable Jordanian legislation. Data subject to statutory retention requirements cannot be deleted before the legal retention period expires.

Article 5 – Backup & Disaster Recovery

5.1 Backup Policy

• Periodic daily or weekly backups as agreed.
• Backups stored in secure and separate environments.
• Periodic testing of backup integrity.

5.2 Disaster Recovery

• Service restoration within a reasonable timeframe based on service level.
• Priority restoration of database and invoicing services.
• Client notification in case of major outages.

5.3 Infrastructure Responsibility

If the System is hosted on Client infrastructure, the Client assumes responsibility for hardware security, backup procedures, and infrastructure reliability unless otherwise agreed in writing.

Article 6 – Legal Disclaimer & Limitation of Liability

• The Provider is not liable for tax penalties resulting from incorrect data entered by the Client.
• The Provider does not guarantee uninterrupted integration with the National System in cases beyond its control.
• The Provider shall not be liable for indirect, incidental, or consequential damages.
• Total liability shall not exceed the subscription fees paid during the last contractual period.
• The Provider is not responsible for damages caused by misuse, unauthorized modifications, or third-party interference.

Article 7 – Service Suspension & Termination

The Provider reserves the right to suspend or terminate service in case of breach of this Agreement, without prejudice to legal rights under Jordanian law.

Article 8 – Amendments

The Provider may update this Agreement periodically. Clients will be notified through the System or official communication channels.

Article 9 – Governing Law & Jurisdiction

This Agreement shall be governed by the laws of the Hashemite Kingdom of Jordan. Jordanian courts shall have exclusive jurisdiction over disputes arising hereunder.